1.855.NATEEVA 
PLACING AN ORDER
Placing an order on Nateeva.com is easy, convenient and secure. Simply follow these two steps.
Step 1: Add Items To Your Shopping Cart
You can find the items you are looking for by browsing the links located at the top of the page. When you click on the items you are interested in you will be taken to a product detail page with a complete product description. Select the quantity of the items you wish to purchase then click the “Add to Cart” button to add the item to your Shopping Cart.
When you shop on Nateeva.com, items you add to your Shopping Cart will be saved while you continue to shop. Items will remain in your Shopping Cart until they are purchased or removed.
Step 2: Proceed Through Checkout
When you’ve finished shopping, click “Checkout” in your Shopping Cart to proceed through our fast and secure checkout.
If you are a returning customer, you will be prompted to sign in. If you are a new customer, you may create a new account. (Learn about the benefits of creating an account.)
You will be asked to provide a Shipping Address and to select a Shipping Method. (Find out more about our Shipping Options.) You will then need to select a Billing Address and Payment Method. (Find out more about our Payment Options.)
Review the details of your order to ensure everything is correct, then click “Submit Order” to complete your purchase.
If you have problems completing your order, please call one of our Customer Care Specialists at 1-855-NATEEVA (24 hour support) or send an email to info@nateeva.com.
EMAILS ABOUT YOUR ORDER
When you’ve finished shopping, click “Checkout” in your Shopping Cart to proceed through our fast and secure checkout.
After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Below are examples of emails you might receive:
Order Confirmation: This email confirms that we have received your order. The order number will be included.
Backorder/Advance Sales Notice: This email informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another email with the order number.
Shipment Confirmation: This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
Other Types of Emails About Your Order: You may receive an email with important information about your order, such as: difficulty in processing your order, inability to ship to the address provided existence of a duplicate order, or cancellation of order. If you receive one of these emails, please call a Customer Service Specialist immediately at 1-855-NATEEVA so that any problems may be addressed.
TRACK YOUR ORDER
Use one of the following methods to check the status of an order that you have placed on Nateeva.com.
For Nateeva Accountholder:
Check your email. You will receive emails keeping you up-to-date about the status of your order.
Visit My Account. By signing into your account, you may view information about your most recent orders as well as past orders.
Contact us. Please contact us at 1-855-NATEEVA if you have any questions.
How is order status different from tracking information?
The status of your order represents the progress of your order between the time it is placed and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Once your order has been shipped, it may take up to 48 hours before tracking is available. The tracking information is accessible from ORDERS in your account when it becomes available.
CHANGE OR CANCEL YOUR ORDER
After you have clicked “Submit Order” your order begins to process and you cannot make any changes to it. Our system is designed to process and ship orders as quickly as possible.
GIFT BAGS
If you plan to use your purchase as a gift, we’ll be happy to supply you with a Nateeva gift bag at no additional cost. Simply click on the checkbox next to “Is this a gift?” before you check out.
PAYMENT
Placing an order on Nateeva.com is easy, convenient and secure. Simply follow these two steps.
PAYMENT OPTIONS
We accept the following forms of payment:
MasterCard
Visa
Discover
American Express
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We accept international credit cards payments for orders shipping to the United States, U.S. territories and APO/FPO addresses.
SALES TAX
We are required by law to collect state sales tax on orders being shipped to customers in the state of New Jersey.
PROMOTIONAL CODES
You may redeem a Nateeva.com Promo Code by following these steps:
In your Shopping Bag, enter the Promo Code in the box of the same name and click “Apply.” Any discounts or gifts will be added to your order.
If you have problems with your Promo Code, please call one of our Customer Service Specialists at 1-855-NATEEVA available 24-hours a day, 7 days a week.
SHIPPING OPTIONS
We offer the following convenient delivery options:
Free Standard Shipping: Delivers within 4 to 8 business days after shipping
2nd Day Air: Delivers within 2 business days after shipping.
Overnight: Delivers within 1 business day after shipping (only available on web orders placed before 2 PM EST, Monday through Friday.) Note: Next day orders placed on the weekend will be shipped on Monday.
PO Boxes: Orders cannot be sent to PO boxes; please provide the street address.
Alaska & Hawaii: Standard delivery within 4 to 8 business days after shipping.
Puerto Rico & U.S. Territories: Standard delivery within 3 to 5 business days. Express delivery is not available.
APO/FPO/DPO: Shipped via USPS, delivered within 10 business days after shipping. Express delivery is not available.
At checkout, you will be prompted to choose a shipping method for your order. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
INTERNATIONAL ORDERS
At this time, we only accept and deliver orders to United States, U.S. territories and APO/FPO addresses.
OPEN AN ACCOUNT
Opening an account on Nateeva.com is easy. To register your information, simply click My Account or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your shipments and receive emails about your order.
Account Benefits
Enjoy the advantages of your user account at Nateeva.com:
News and exclusive offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas and more.
Faster and Easier Checkout: Configure your billing and shipping information to make checkouts a breeze.
FORGOT YOUR PASSWORD?
It’s easy to update your account online. Simply click My Account to access your personal information. If you have forgotten your password, click here.
FREQUENTLY ASKED QUESTIONS
When will I receive my order?
Your shipping time depends on the delivery method you choose during checkout from the below options:
Free Standard Shipping: Delivers within 4 to 8 business days after shipping.
2nd Day Air: Delivers within 2 business days after shipping.
Overnight: Delivers within 1 business day after shipping (only available on web orders placed before 2 PM EST, Monday through Friday.) Note: Next day orders placed on the weekend will be shipped on Monday.
PO Boxes: Orders cannot be sent to PO boxes; please provide the street address.
Alaska & Hawaii: Standard delivery within 4 to 8 business days after shipping.
Puerto Rico & U.S. Territories: Standard delivery within 3 to 5 business days. Express delivery is not available.
APO/FPO/DPO: Shipped via USPS, delivered within 10 business days after shipping. Express delivery is not available.
Why was my order canceled?
Your order may have been cancelled if your financial institution did not allow the transaction to be completed or if the shipping address entered was invalid. To get more personalized information about cancellations please feel free to contact us at 1-855-NATEEVA.
Do you ship internationally?
We currently only accept orders for delivery within the United States, U.S. territories and APO/FPO/DPO addresses.
Where can I buy Nateeva products?
Nateeva products are currently available on Nateeva.com, Amazon.com and at select retail locations.
Contact Us
Feel free to fill out the form below with any generial inquiries or technical questions, or call or email us. We’re always here to answer your questions about NATEEVA products, services or online shopping. We look forward to hearing from you!
Call Us
1.855.NATEEVA
E-mail Us
INFO@NATEEVA.COM
Our Address
PO Box 24
Englewood, NJ 07631
Our Hours
24 Hours a Day, 7 Days a Week
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